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Terms and Condition

Terms and Conditions for SMBPets.com

Effective Date: 25.03.2025

Welcome to SMBPets.com, your trusted online marketplace for pets and farming animals in Bangladesh. These terms and conditions govern your access to and use of our website and services. By accessing and using SMBPets.com, you agree to comply with and be bound by the following terms. If you do not agree to these terms, please refrain from using our services.

1. General Information

  • SMBPets.com is a multi-vendor marketplace that allows vendors to list and sell pets and farming animals to customers across Bangladesh.

  • These Terms and Conditions apply to all users, including but not limited to vendors, customers, and visitors who access or use the website.

2. Account Registration

  • To purchase products or become a seller on SMBPets.com, users must create an account.

  • You agree to provide accurate, current, and complete information during the registration process and update your details if any changes occur.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Products and Listings

  • Vendors are responsible for listing accurate details, including descriptions, prices, and availability of pets and farming animals.

  • SMBPets.com reserves the right to remove any listings that violate our policies or that are deemed misleading, inaccurate, or inappropriate.

  • SMBPets.com does not guarantee the quality or health of the pets and farming animals sold by third-party vendors.

4. Pricing and Payment

  • All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.

  • Payments for purchases are processed securely through available payment gateways, and users must ensure their payment information is accurate.

5. Shipping and Delivery

  • Shipping and delivery charges will be calculated at checkout based on the location of the buyer and the vendor's shipping method.

  • Vendors and SMBPets.com are not responsible for any delays caused by third-party shipping carriers, customs regulations, or other unforeseen circumstances.

6. Return and Refund Policy

  • SMBPets.com and its vendors strive to ensure that products are delivered as described and in good health. However, in the event of an issue, buyers may contact support@smbpets.com for assistance.

  • SMBPets.com reserves the right to evaluate the return and refund requests on a case-by-case basis. Products cannot be returned once the transaction is completed unless there is a valid issue such as delivery of the wrong product or the animal’s health condition.

7. User Conduct

  • You agree to use SMBPets.com in accordance with all applicable laws and regulations.

  • Users must not:

    • Upload, post, or distribute content that is harmful, defamatory, offensive, or violates any third-party rights.

    • Engage in fraudulent activities or attempt to manipulate the website for unfair advantage.

    • Use the website to harm or harass others.

8. Intellectual Property

  • All content on SMBPets.com, including but not limited to text, images, logos, designs, and software, is the property of SMBPets.com or its respective owners and is protected by copyright and trademark laws.

  • Users are prohibited from using SMBPets.com’s intellectual property without prior written consent.

9. Limitation of Liability

  • SMBPets.com will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the website.

  • SMBPets.com is not responsible for any injury or damage caused by pets or farming animals purchased through the platform.

10. Privacy Policy

  • Your use of SMBPets.com is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the website, you agree to the terms of the Privacy Policy.

11. Modifications to Terms and Conditions

  • SMBPets.com reserves the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated Terms and Conditions on our website.

  • We encourage users to review this page periodically to stay informed of any updates.

12. Termination of Account

  • SMBPets.com reserves the right to suspend or terminate your account if you violate these Terms and Conditions or engage in harmful activities on the platform.

  • Upon termination, you will no longer have access to your account and may lose any associated data or content.

13. Governing Law

  • These Terms and Conditions will be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts in Bangladesh.

14. Contact Information

If you have any questions about these Terms and Conditions or need further assistance, please contact us:

Thank you for choosing SMBPets.com!

These Terms and Conditions are provided as a starting point and can be adjusted based on your business model and legal advice. You may want to consult with a legal professional to ensure compliance with local laws.