Privacy Policy for SMBPets.com
Effective Date: 25.03.2025
At SMBPets.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using SMBPets.com, you consent to the practices described in this Privacy Policy. Please read this policy carefully before using our site or providing any personal information.
1. Information We Collect
We may collect the following types of information when you use our services:
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Personal Identification Information: This includes your name, email address, phone number, billing and shipping addresses, payment details, and any other personal information you provide during account creation, purchases, or communication with us.
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Non-Personal Identification Information: This includes your IP address, browser type, language preference, referring and exit pages, and date/time of visits. We may also collect information about the device you use to access the site and your browsing behavior.
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Transaction Information: We collect data related to the purchases you make on SMBPets.com, including product details, purchase history, and payment transactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide Services: We use your personal information to facilitate transactions, process orders, and provide customer support.
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To Improve Our Services: We analyze user behavior to enhance the website’s performance and optimize the user experience.
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To Communicate with You: We may use your contact information to send you transactional emails, updates about your order, promotional offers, or other information that may interest you.
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To Process Payments: We use payment details to complete your transactions securely and efficiently.
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To Prevent Fraud: Your information helps us identify and prevent potential fraud and ensure the security of our platform.
3. Sharing of Information
We respect your privacy and do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
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With Service Providers: We may share your personal data with third-party vendors, payment processors, or logistics companies to complete transactions, process payments, or deliver products.
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For Legal Compliance: We may disclose your information if required by law, such as in response to a court order, government request, or legal process, or to protect the rights, property, or safety of SMBPets.com, its users, or the public.
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With Your Consent: We may share your information with your consent or at your direction.
4. Cookies and Tracking Technologies
SMBPets.com uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and provide personalized content.
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Essential Cookies: These are necessary for the functioning of our website, such as maintaining login sessions and processing transactions.
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Analytical Cookies: These cookies help us understand how users interact with our site, allowing us to improve our website’s design and functionality.
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Advertising Cookies: These cookies track your browsing habits to show personalized ads. You can manage these cookies through your browser settings.
By using SMBPets.com, you consent to our use of cookies. If you do not want to accept cookies, you can configure your browser to reject them, but this may impact your user experience on the site.
5. Data Security
We take the security of your personal information seriously and employ reasonable administrative, technical, and physical safeguards to protect it. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights and Choices
As a user, you have certain rights regarding your personal data, including:
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Access and Correction: You may request access to the personal data we hold about you and ask for it to be corrected or updated.
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Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
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Opt-out of Marketing Communications: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email we send or by contacting us directly.
To exercise any of these rights or if you have any questions regarding your personal data, please contact us using the details below.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that this Privacy Policy applies only to SMBPets.com, and we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
SMBPets.com is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information.
10. Changes to this Privacy Policy
SMBPets.com reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Thank you for trusting SMBPets.com with your personal information!
This Privacy Policy is designed to ensure transparency in how SMBPets.com handles personal information. You may want to review it periodically and consult with legal professionals to ensure compliance with data protection laws in Bangladesh.
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